Quebec Premier Expresses Disappointment Over SAAQclic Digital Platform Failures

Quebec Premier Reacts to SAAQclic Issues

Quebec Premier François Legault has voiced strong dissatisfaction with the ongoing problems surrounding the SAAQclic digital platform. His comments come amidst a public inquiry, known as the Gallant Commission, which is scrutinizing the troubled launch of the new online service for the Société de l'assurance automobile du Québec (SAAQ).

The SAAQclic platform was introduced to allow Quebecers to access various driver and vehicle registration services digitally. However, its implementation has been plagued by widespread technical glitches, system slowdowns, and long wait times for citizens attempting to complete transactions, leading to considerable public frustration and operational difficulties for the SAAQ.

Inquiry into the Digital Rollout

The Gallant Commission was established to investigate the reasons behind the problematic rollout of SAAQclic. It aims to understand the decisions made during the planning and implementation phases, as well as the responsibilities of various government officials and departments involved. The inquiry has been hearing testimony from key figures connected to the project, shedding light on the challenges and missteps that occurred.

During his testimony, former minister Éric Caire, who was previously responsible for digital transformation, has been a central figure. Reports indicate that Caire had agreed that the SAAQ should not be compelled to provide more extensive accountability during the platform's development, a point that has raised questions about oversight and governance in the project's early stages.

Government Response and Public Impact

The premier's direct statement, expressing his dislike for what he is hearing from the inquiry, underscores the seriousness of the situation and the government's recognition of the public's negative experience. The digital transformation was intended to modernize public services, but the SAAQclic fiasco has instead highlighted significant challenges in government technological projects.

Many citizens faced long queues and delays, particularly for essential services like driver's license renewals and vehicle registrations. The difficulties experienced by the public have led to calls for greater transparency and improved planning for future large-scale digital initiatives.

What happens next

The Gallant Commission will continue its hearings, gathering more testimonies and evidence to complete its investigation. Its final report is expected to provide recommendations aimed at preventing similar issues in future government technology projects. The government will then need to respond to these findings and implement necessary changes to restore public confidence in its digital service delivery.